This course develops your knowledge and skills in using English. The art of good writing requires a sound knowledge of the mechanics of English, including word usage, grammar, syntax, punctuation, and spelling. The course develops the competence and confidence you need to understand and apply the mechanics of correct English usage.

A course for those who see a need to develop their writing skills in preparing documents that include letters, emails, reports, proposals, website text, newsletters, and Quality Assurance manuals.

This program consists of separate, discrete, and independent modules that are designed, developed, and presented to meet an organisation's specific needs.

A one-day course for those who are responsible for the final editing of documents, including reports, proposals, minutes, website text, annual reports, submissions, contracts, bids & tenders, newsletters, and Quality Assurance manuals.

Leadership is the ability to influence people towards achieving a goal. Basically, the leader's role is to provide what the led can't provide for themselves. Because individuals vary in their level s of competence (knowledge, skills and experience) and commitment (motivation and confidence), the type of leadership provided must cater for those variations. This course empowers participants with leadership skills required to meet various workplace demands.

Problem solving and decision making are processes that can be analysed and used as frames of reference for all problems encountered and all decisions made.

Conflict in itself is not necessarily a bad thing in the workplace. In fact, conflict is often the breeding ground for positive improvements, increased productivity, improved cooperation and greater employee morale. But conflict that has a negative impact on production, customer service, motivation, morale, etc. must be resolved in a way that significantly satisfies the needs of the parties involved.

Negotiation is the process by which parties to a conflict seek to influence each other. The success achieved by each negotiating party is greatly determined by their skills in planning and preparing for the negotiation - the 'iceberg' effect.

The one thing during our lifetime of which we can be certain is that things are going to change. Change is the only constant we have; it is the only thing we know for certain is going to happen. Yet, we often refuse to acknowledge that change occurs. We make every effort to ignore it, to bypass it, to pass over it, and even to change it so that it looks as if it never happened. This course empowers people involved in organisational change to plan for and positively participate in the change process.

Time cannot be managed or organised. But you can manage yourself and organise your world in relation to time. Time management is not about working harder or faster: it is about how you use the 'now' and how you plan to use the future. This course develops competencies in and commitment to time-management techniques.

This course enhances the relationship skills that are essential for maintaining efficient and effective communication channels at all levels of an organisation.

This program helps actual and potential front-line workplace managers enhance their management and interpersonal skills by which they can achieve the results expected of them.

This is a practical, facilitated program in which participants acquire the skills to find and open opportunities for the organisation and actually go into the marketplace and place these skills into action.

This program enhances the relationship skills so vitally needed by appraisers and appraisees to participate in the feedback process of a performance management scheme.

This course enhances in supervisors, managers and executives the dual skills of preparing and delivering high-impact presentations and of assertively communicating with staff, peers and seniors within the organisation, and with clients, suppliers and the like outside the organisation.

Customers are our most important people. They are not dependent on us…we are dependent on them. Customers are not interruptions of our work…they are the purpose of it. We are not doing a favour by serving them…they are doing us a favour by giving us the opportunity to do so. Customers are not people to argue or match wits with. Nobody ever won an argument with a customer. Customers are people who bring us their wants. It is our job to handle them profitably to them and ourselves. This course addresses these issues and allows participants to reinforce the positive features of their customer service skills and to minimise the negative or non-productive aspects of their dealings with customers.

This is a program of mental techniques to help participants enhance intuitive perception, work with change, reduce stress, and increase personal productivity. Four half-day sessions, optional group follow-up sessions, and one-on-one coaching.

When an organisation faces change, everyone in the organisation must be involved. In a Change Program, we need to articulate the change clearly, communicate it to everyone, implement it as smoothly as possible, and assimilate the change into the workplace. This program addresses that need.